For any queries, issues or concerns regarding your account, gameplay, or responsible gambling practices, please don't hesitate to reach out to our customer support team.
At Spinboss Casino, we understand the importance of providing accessible and user-friendly support channels for all players. Below are the ways you can get in touch with us:
Live Chat: We offer live chat support 24 hours a day, 7 days a week. Simply click on the live chat button at the bottom right corner of your screen to initiate a conversation.
Email Support: You can also email our dedicated customer service team at [email protected]. We will respond as soon as possible during office hours.
Please note that due to the time difference, there may be a slight delay in our response. We strive for a 45-second average response time through live chat, but this can vary depending on the volume of queries.
For email support, please allow up to [8 business hours](business hours) for us to respond. During peak times (17:00–23:00 GMT weekdays and weekends), you may experience slightly longer wait times due to an increased number of incoming requests.
If you require assistance with account verification, login issues, or other technical concerns, please don't hesitate to reach out via our support email. We'll guide you through the process step-by-step.
If you have any questions about responsible gambling practices, self-exclusion policies, or links to relevant resources, feel free to contact us at [email protected]. Our dedicated team is always here to help.
We ensure that our website is accessible on a wide range of devices. If you encounter any technical issues with the site's compatibility or accessibility, please let us know so we can assist you further.
Our support team offers assistance in several languages, including English, Dutch, German, Swedish, Norwegian, and Spanish. Please choose your preferred language during account setup to ensure all communications are in a format that suits you best.
You have the option to change your communication preferences at any time through our website or by contacting us directly.
In rare cases where there's an ongoing issue requiring further attention, we're equipped with escalation procedures to address each case personally. Your satisfaction and well-being are paramount, so please don't hesitate to request a higher level of assistance.
At Spinboss Casino, our mission is to ensure you have the most secure gaming experience possible while offering clear guidance on responsible gambling practices.
Help Centre
In addition to contacting us directly for support, we also provide an extensive Help Centre containing answers to frequently asked questions regarding account management, gameplay rules, bonus terms, and more. Access it through your dashboard or via our website at spinboss.com/help-centre.
For immediate assistance with self-exclusion, please visit gamstop.org.uk to learn about the UK's national online exclusion service.
Your safety and satisfaction are paramount. If you require support or just have a question, do not hesitate to contact us at any time using your preferred channel.
