Need help? Our support team can assist with questions, account-related issues, technical concerns or general feedback. Contact us by email, phone or live chat for practical help with deposits, withdrawals, verification and active promotions. Email replies are usually within 24–48 hours; live chat is monitored 24–7 for fast help. Formal complaints are acknowledged within 24 hours and managed by our compliance team. Check your account Help Centre for quick answers.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; replies within 24 hours) |
| General enquiries | [email protected] (Mon–Fri response within 48 hours) |
| Affiliate enquiries | [email protected] (business-days response) |
| Payments | [email protected] (payment queries & verification) |
| Privacy | [email protected] (data protection enquiries) |
| Phone (London) | +44 20 7946 3852 |
| Phone (Manchester) | +44 161 550 4820 |
| Working hours | Mon–Fri, 09:00–18:00 (phone & email support) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please use a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. Attach relevant files and allow up to 48 hours for a full response from our support team.
Contact Form
Response Time
Our support team aims to respond quickly: most enquiries are answered within one business day. For simple account or payment questions you’ll usually hear back the same day; complex cases such as formal disputes or detailed verification checks can take longer depending on the issue and required checks. Priority assistance is available for VIP members.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to improve the site. Your input helps us refine features, promotions and support, and is reviewed carefully for future updates. Use the feedback form in your account or contact [email protected]. Thanks for helping us make the experience smoother and more enjoyable.